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April to June 2024 Article ID: NSS8587 Impact Factor:8.05 Cite Score:34859 Download: 263 DOI: https://doi.org/ View PDf
Human Resources Policy and Practices in the Hospitality Industry: A Review
Ankita Sulya
Research Scholar, Vikram University, Ujjain (M.P.)
Abstract: The
hospitality industry is characterized by its people-centric nature, making
effective human resources (HR) policies and practices critical for
organizational success. This review paper explores the evolving landscape of HR
policy and practices within the hospitality sector, examining key trends,
challenges, and best practices. Drawing upon a comprehensive analysis of
academic literature, industry reports, the paper evaluates the impact of HR
policies on employee recruitment, training, retention, and overall
organizational performance. Additionally, it investigates the role of HR
technology, diversity and inclusion initiatives, and regulatory compliance in
shaping HR practices within the hospitality industry. Furthermore, the paper
delves into the unique challenges faced by hospitality organizations, such as
high turnover rates, seasonal workforce fluctuations, and the importance of
service quality in guest satisfaction. Through a synthesis of empirical
evidence and theoretical frameworks, this review identifies strategies and
recommendations for hospitality HR practitioners to enhance employee engagement,
talent management.This paperattempt to give an overview of how human resource
management is done in the hotel business and in general. Along with HRM
practices, the paper also discussed about the level of services at hotels and customer
satisfaction.
Keywords: human
resources (HR),hotel, customer satisfaction,hospitality industry.