Abstract: The paradigm of governance has undergone a significant transformation with the advent of digital technologies, leading to the emergence of e-governance as a pivotal mechanism for enhancing public service delivery. This paper explores the intricate relationship between e-governance and service delivery, emphasizing how digital platforms have redefined the citizen-government interface. Through an analysis of theoretical frameworks, global best practices, and empirical evidence, including a regional case study of Rajasthan, the paper highlights the transformative potential of e-governance in fostering transparency, accountability, efficiency, and citizen empowerment.

Keywords: E-Governance, Service Delivery, Digital Governance, Public Administration, Citizen Empowerment, ICT, Transparency, Rajasthan.