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July to September 2026 Article ID: NSS9938 Impact Factor:8.05 Cite Score:19 Download: 0 DOI: https://doi.org/10.63574/nss.9938 View PDf
Brand Affinity among Generation Z Consumers: A Pilot Study
Perugu Sai Vijetha
Research Scholar, Indira Institute of Management (Savitribai Phule Pune University), Pune (Maharashtra)Pallavi Sajanapwar
Research Guide, Indira Institute of Management (Savitribai Phule Pune University), Pune (Maharashtra)
Abstract: Generation Z represents an
increasingly important consumer segment for experience-oriented service
industries. Understanding their relationships with brands requires measurement
approaches that capture favourable attitudes, emotional responses and
preference-related outcomes. The present pilot study assesses the preliminary
reliability of a multidimensional instrument developed to examine brand
affinity among Generation Z consumers across Recreation, Entertainment, Sport
and Tourism (REST) consumption contexts. A quantitative pilot study was
conducted among 104 respondents selected through purposive sampling. Data were
collected using a structured questionnaire and a seven-point Likert scale. The
instrument measured four dimensions of brand affinity—positive disposition,
emotional connection, favourable brand associations, and likelihood of choosing
the brand over competitors—along with brand experience, brand communication and
choice overload. Descriptive statistics and Cronbach's alpha were employed to
assess the preliminary characteristics and internal consistency of the
instrument. The overall instrument demonstrated high internal consistency,
while construct-level Cronbach's alpha values ranged from 0.797 to 0.966.
Item–rest correlations were ≥0.50, and no items were removed based on the
reliability analysis. The findings provide preliminary support for the internal
consistency of the instrument and its use in the subsequent main study.
Keywords: Brand Affinity, Generation Z, REST Industry.
